The success of a project in a services-based business depends on accurate time and expense inputs, billing rules, workflows and processes. Inaccuracies introduce billing errors and those, no matter how large the project, are bad for business. These mistakes damage…

Massive changes are sweeping the health care industry and dramatically impacting nearly every facet of the market—from manufacturers and suppliers to private clinics and practice management groups. As competition increases and the market consolidates, new organizations are courting investors, while…

Metrics Masters When it comes to managing a services business, few topics generate as much interest—and controversy—as the topic of Metrics. Whether the question is what to measure or how to measure it, it can be challenging to reach consensus…

Services-Based Companies Have Inventory Too Businesses that provide a service, such as HVAC companies, electricians and plumbers, may not have a physical product they sell, but they all have inventory. Inventory that won’t be sold to a customer often falls…